Your room has individual airconditioning & heating. You will find the “temperature control system” within your room as well as a user guide. We recommend you to keep the setting on position “automatic” and the turning switch on zero to create a pleasant temperature of 21°C. After activating the thermostat, it can take a few minutes for it to respond.

Small domestic pets are allowed in the hotel, at a charge of € 25.00 per day per pet. We request that all pets are kept on a leash whilst in the public areas of the hotel as well as when your room is being serviced. For hygienic reasons, pets are not allowed in the restaurant, bar and terrace, nor in the Health Club.

A bathrobe is a standard in each room. The bathrobe is for use at the hotel only. Please contact Housekeeping (Ext. 3323) should you wish to purchase a bathrobe.

Computers with internet access, MS Office use are available in the Business Centre located in the lobby area. The Business Centre is available 24 hours. Our colleagues at the Front Desk (ext. 3400) will be happy to assist you with all secretarial services.

You are kindly requested to leave your room before 12:00 (noon) on the day of departure. For an express check out or a late check out (charges may apply), please contact Reception (Ext. 3400).

Our hotel is fully non-smoking, in all rooms, public spaces, and exit stairs. This applies to cigarettes as well as to electronic cigarettes and vaping devices, which are equally prohibited. A cleaning fee of € 500.00 will be charged to your account if you smoke in the hotel premises. Any tampering with the smoke detectors or fire alarm that activates the alarm system will result in an additional fee of € 2,000.00.

In your room you will find complimentary facilities to make your own coffee or tea. Additional supplies are available at cost, on request from Housekeeping (ext. 3323) or from the Reception (ext. 3400).

If you wish not to be disturbed, please hang the “DO NOT DISTURB” card on the outside door handle of your room. If you do not wish to be disturbed by incoming telephone calls, please inform the Reception (ext. 3400).

The hotels' current is 220v. Please contact Reception (ext. 3400) should you need an adapter or converter. Adapters are available at Front Desk for sale. To switch on the electricity in the room, please insert the key card in the small white box at the entrance of your room. Some power points will be working even when the key card is not inserted - these sockets are clearly marked by the word “PERMANENT”.

Extra beds are available and may be installed upon request in most of the rooms. Please contact Housekeeping (ext. 3323) for further information. There is an extra fee for this service of € 50.00 per night.

Fire extinguishers are located in the corridors and are clearly marked. Report any dangerous situation by calling 555.

Please contact the Reception Desk for information concerning scheduled times of arrivals and departures at Brussels Airport. An information screen with upcoming flights is also provided in the hotel lobby on the ground floor (0).

We know that sustainability is as important to you as it is to us – and that’s why we’ve made it easy for you to stay at a hotel that shares your values. At Crowne Plaza Brussels Airport, we are level 4, meaning that we are demonstrating leading an innovative approaches to being sustainable.

The Health Club is the perfect place to relax and provides: a fitness room, saunas and a steam bath. Whilst the fitness is accessible 24 hours, please note that the saunas and steam bath are open daily from 06:30 to 23:00. The Health Club is located on the ground floor (0).

As an IHG One Rewards member, you will enjoy preferential treatment as our guest. Our Reception team will gladly inform you about the benefits available to you. Not a member yet? Ask at Reception to enrol and enjoy an even more rewarding stay.

Iron and ironing board are available in your room. A limited number of trouser presses are available upon request.

For switching on the light / electricity in the room, please insert the key card in the small white box at the entrance of your room. Some power points will be working even when the key card is not inserted – these sockets are clearly marked by the word “PERMANENT”.

A Manager on Duty is at your disposal 24 hours. Please dial 3305 should you require his/her assistance.

The hotel is entirely non-smoking. Smoking, including the use of electronic cigarettes and vaping devices, is only permitted outside the building. Should you smoke on the hotel premises, a cleaning fee of €500.00 will be applied to your account. Any tampering with the smoke detectors or fire alarm that activates the alarm system will result in an additional fee of €2,000.00.

We accept the following methods of payment: cash, credit cards (American Express, Eurocard/Mastercard, Diners Club and Visa), bank wire (with prior authorisation of the hotel’s accounting department). Accounts should be settled prior to departure.

Any mail received at the hotel can be collected from Reception (ext. 3400). Please note that we are unable to send outgoing mail on your behalf. If you expect to receive mail after your departure, kindly inform our Reception team and leave a forwarding address (charges may apply).

Book direct on our official site to get the Best Price Guarantee or book through our reception to access our best rates.

Safety deposit boxes are available in your room. We recommend their use, as management can not be liable for the loss/theft of any valuables in the hotel.

Shoeshine machines are located next to the elevators on each floor.

Due to legal regulations in Belgium, smoking is no longer authorized in any indoor area, including the lobby, bar, restaurant, function rooms, corridors, toilets and guest rooms. This applies equally to electronic cigarettes and vaping devices. Smoking is only allowed outside the hotel building. A cleaning fee of €500.00 will be charged to your account if you smoke on the hotel premises, and any tampering with the smoke detectors or fire alarm that activates the alarm system will result in an additional fee of €2,000.00. We thank you for your understanding.

Our terrace surrounded by landscaped gardens with a peaceful pond and ducks, is open during the summer time (May – September) depending on the weather conditions. Would you like to organize an event on our terrace, please dial extension 3300 or send us an email at 5014meetings@cp-brussels.com.

The nearest train station is located within the Brussels Airport building. Our Reception can provide you with more information on train connections and scheduled times of arrivals and departures. Please dial extension 3400.

For an automatic wake up call, use the wake up call option on your phone or contact the Reception at 3400.

The Crowne Plaza Brussels Airport is a “stone’s throw” from Brussels Airport and it can easily be reached with the hotel’s shuttle bus within 10 minutes.

Baby cots are available from Housekeeping. Please dial extension 3323.

Enjoyed the products in your bathroom? Our bathroom amenities are available for purchase: hand soap, shower gel, body lotion, shampoo and conditioner, at € 15.00 per bottle. To take a favourite at home, please contact Housekeeping (ext. 3323).

There are 170 car parking spaces at the hotel. Whilst the car park is monitored by high definition close circuit television cameras, the hotel cannot be held responsible for damage or theft to/from/of a vehicle. Therefore, we recommend that the car is locked and all your valuables are out of sight. The rate is published at the entrance of the car park.

Children under 18 years, sharing their parents' room are accommodated free of charge (existing bedding). Children under 14 years must be accompanied by an adult at any time in the hotel's premises, in the Health Club and elevators.

The 6th floor Club Lounge, the "Sky Lounge", accessible to our Club Rooms and Suites guests, is a heaven of tranquility and comfort with spectacular views of the hotel gardens.The Sky Lounge is open daily from 06:30 to 24:00 and offers a wide selection of beverages in the private bar to be enjoyed in the lounge. Weekdays the Sky Lounge offers a luxurious continental breakfast, served from 06:30 to 10:00, as well as a selection of canapés from 17:00 to 19:00.

900 m² of meeting space across 18 contemporary function rooms, all bathed in natural daylight. Our boardrooms offer stunning views of the park, and our waterside terrace overlooking the pond invites your delegates to enjoy relaxing breaks between sessions. Ask about our special meeting packages or share your own requirements: we will be glad to provide you with more information on pricing and room availability.

The hotel does not have a doctor or dentist on site. Should you require medical or dental assistance, several options are available in Brussels 24 hours a day: the nearest emergency unit at Cliniques universitaires Saint-Luc (Avenue Hippocrate 10, 1200 Woluwe-Saint-Lambert), the Brussels on-call doctor service (02 201 22 22 or 1733), or the online booking platform doctoranytime.be. Our Reception team will be glad to help: please contact them on ext. 3400.

Emergency exits are located on both sides of the corridors on each floor and will lead you to the Park. A floor plan describing routes to the emergency exits is available on the back of the entrance door of your room.

In case of fire, call 555 immediately or break the glass of the fire alarm located in the corridor outside your hotel room. Leave the room immediately and close the door. DO NOT USE THE ELEVATORS as an escape route, but leave the building via the EMERGENCY EXITS only. Instructions on fire safety and emergency exit routes can be found on the back of your rooms' entrance door.

A complete first aid kit is available at the Reception desk. In case of emergency, please call 555.

Would you like to send or buy a bouquet of flowers? Our Reception team will be glad to share recommendations for trusted florists in the Zaventem area and assist you with your order. Please contact them (ext. 3400).

Proud to announce that our hotel is now Green Key certified. Green Key is a leading standard of excellence in the field of sustainable tourism, guiding tourism establishments in doing their part in achieving the 17 Sustainable Development Goals set by the UN.

There is an ice machine on each floor, on the opposite side of the rooms ending with number 16. An ice bucket is available on top of the minibar in your room.

Free high-speed wireless connection is available throughout the hotel, in all guest rooms and public spaces. For assistance with Wi-Fi access, please contact Reception.

A same day return service for laundry and dry cleaning is available Monday to Friday. There is no service on Belgian bank holidays. Please hand your laundry to Reception before 09:00 to ensure return in your room as of 19:00. Laundry lists and bags are available in your wardrobe. The laundry list needs to be filled in and foreseen with a room number and a signature.

For any lost or found items, please contact Housekeeping (ext. 3323).

For your comfort, each room is equipped with its own minibar. The minibar is currently not stocked and we kindly invite you at our Restaurant and Bar Craft for a drink or snack. Alternatively room service is available 24/7, the menu can be found via the QR code in your room.

This hotel offers a direct-dial telephone system for both local and international calls. External calls are automatically charged. Please note that the hotel charges a connection fee of € 1,25 to national toll free numbers, except to all InterContinental Hotels Group toll free numbers.

A number of pharmacies are located in the area of the hotel. Please contact our Reception team for addresses & other details (ext. 3400).

All mail received at the Hotel can be found at the Reception (ext. 3400) Any outgoing mail should be given to the Reception. If you expect to receive mail after your departure from the hotel, you are kindly requested to inform our Reception team and leave us a forwarding address (charges may apply).

The hotel has a computerized key-system which ensures the security of our guests. You are kindly requested to return your key upon check-out. For security reasons additional keys and/or replacement keys will only be provided when a valid picture ID is shown.

Measures are taken by the hotel to guarantee your safety - the hotel and car park are monitored by high definition close circuit television cameras. The hotel cannot be held responsible for the damage or theft of items left in your room, public area or parking. Please help us by not leaving any valuables in your room or in your car. We recommend you to use the safes provided free of charge.

There is a shuttle service running from and to Brussels Airport. For more information about this service, please contact the Reception by calling extension 3400. The use of the shuttle is on availability only and reservations are not accepted.

Taxis are available in front of the hotel most of the time. You may order a taxi in advance should you wish a guaranteed availability. Please contact the Reception by calling 3400.

Have you forgotten something? The Housekeeping department can provide you with essential toiletries– please dial 3323 for assistance.

Please contact Housekeeping (ext. 3323) should you require a trouser press. Please note that only a limited amount of trouser presses are available upon request.